FAQ
Is your jewellery made with real gold/silver?
We offer 10k/14k/18k Solid Gold, .925 sterling silver and 18k PVD Gold Plated jewellery. We strive to provide the best quality of jewellery at all times. Our products are 5x PVD coated in 18k Gold, which is the highest quality of plating method available. We believe in our quality so much, that we provide lifetime guarantee.
How can I be sure of the authenticity of your jewellery?
THE BIJOUTIER jewellery represents commitment to fine quality and outstanding value at affordable prices. Our materials are certified 14-18 karat gold, 925 sterling silver, and genuine rhodium and are in full compliance with the Federal Trade Commission and the Jewellery Vigilance Committee. We fully guarantee the authenticity of our materials. Every order comes with a certification and guarantee card.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, Discovery and American Express.
We also accept multiple payment options such as PayPal, Google Pay and Shopify Payment.
How can I protect/clean my jewellery?
Jewellery should be kept absolutely dry. If your jewellery is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If the product is stored in a humid area, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewellery with rubber products. Always remove your jewellery when applying colognes, perfumes or other chemical products.
Some notes for cleaning jewellery:
1. For extremely dirty jewellery, use a soft-bristled toothbrush (be sure not to use a stiff-bristled toothbrush or it could damage the finish) and if necessary, gently soap to clean the vermeil jewellery under warm running water. Make sure you rinse well and wipe with a soft non-abrasive cloth to dry. Water residue can cause staining. Make sure the piece is fully dry before returning to storage.
2. Many websites recommend baking soda and water (mix in equal parts and cake on the vermeil, leaving for about 10 minutes before rinsing clean) as a cleaning method, but we have found this doesn’t work very well.
3. Buff or clean the vermeil with a soft, dry cotton cloth. DO NOT over polish with silver polishing cloth on the vermeil. It will strip the finish off, leaving you with just the sterling silver underneath.
Is your gold plating just like other companies?
No, our gold/silver plated products are finished using the same quality specifications as our vermeil jewellery. The process we use is the highest quality plating available. This process allows our gold plated jewellery to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting products available.
What is VERMEIL?
Vermeil is a term used to describe a high quality jewellery that must meet the following standards:
1. The base metal is .925 Sterling Silver (no brass, copper, nickel, or tungsten)
2. The gold karat must be at least 12K. We utilize 18K and 14K depending on the piece.
3. The gold must be at least 2.5 microns thick. This is much thicker than electroplating or typical gold dipped jewellery and will outlast typical gold plated items.
All Vermeil items have a .925 sterling silver base, except Franco chains which are made of a stainless steel base due to the chain style.